Starting Care at Lotus
Your Care Begins With Clarity
Getting Started
What to expect as you begin care with us
If you’re new to the Lotus Endometriosis Institute, you may be feeling a mix of hope, skepticism, and emotional or mental fatigue—especially if you’ve been dismissed, gaslit, misdiagnosed, or treated elsewhere without any lasting relief you may have been promised.
This guide explains what to expect as a new patient: how our intake process works, how remote consultations work, how insurance and financial considerations are handled, and how out-of-area patients from across the 49 mainland states and Hawaii plan for in‑person care in California.
Clarity from the start
A structured, step‑by‑step process
Our goal is to provide clarity before you invest time, travel, or emotional energy. Most patients move through care in the following way:
- Preliminary record submission and review
- Informational consultation, if we believe we may be able to help
- Further planning, including determining whether in‑person evaluation or surgery in California is appropriate
- Surgery and coordinated follow‑up, when indicated
This is not a one‑size‑fits‑all pathway. Endometriosis can be complex, involve multiple organ systems, and vary significantly from patient to patient. We will be direct about what we believe is likely to help, what remains uncertain, and what steps make sense next.
You're not alone in this
Patients we commonly help
Many patients who come to us have:
Been told nothing is wrong despite continued symptoms
Persistent symptoms despite prior treatment
Prior surgery with incomplete relief or recurrence
Complex or deeply infiltrating disease
Questions about surgery, is it necessary—and if so, what kind
The need to travel for highly specialized care not available locally
Begin your personalized care plan with us today, and embark on your journey towards a healthier, more comfortable life.
Step One: Informational Consultation
Selective, record‑based, and purposeful
Consultations are informational and free, but they are not casual. Before a consultation is scheduled, our team conducts a preliminary review of your symptoms and available medical records. This allows us to determine whether a consultation would be meaningful and whether we believe we may be able to help. If, after review, we believe your case may be appropriate for care here, we will:
- Tell you so directly
- Let you know exactly what additional records or information are needed
- Proceed with scheduling an informational consultation
If we do not believe a consultation would be helpful, we will tell you that as well. We believe clarity is more respectful than false reassurance.
For patients located outside of California, virtual consultations are limited to record review and discussion of care options and do not constitute medical diagnosis or treatment. Medical and surgical care is provided in person at affiliated facilities in California, in accordance with applicable state licensure requirements.
Records are required
We are not able to schedule consultations without records. You do not need to gather everything at once. To begin, we ask that you submit what you have available, which may include:
- Operative reports from prior surgeries
- Pathology reports
- Imaging reports (and images, if available)
- A brief treatment history
After initial review, our team will tell you exactly what additional records are needed, if any.
Purpose of the consultation
The consultation is used to:
- Review history, symptoms, and prior treatment
- Discuss what may be contributing to ongoing symptoms
- Determine whether in‑person evaluation or surgery in California may be appropriate
- Set expectations before travel is considered
Remote consultations are designed to expedite and define the care process for patients who are both residents of California or considering establishing care in California if indicated.
Why Remote Consultations?
Remote Consultation vs In‑Person Care
What can be done remotely
Remote consultations allow patients from across the 49 mainland states and Hawaii to have their cases reviewed thoughtfully before making commitments of time, travel, or expense.
What requires in‑person care
Certain aspects of care cannot be done remotely of course, including:
Physical examination & testing
Surgical procedures
Perioperative management and recovery
When in‑person care is recommended, patients travel to California for evaluation and treatment.

A routine part of our care model
Traveling to California for Care
Many patients who seek care through the Lotus Endometriosis Institute live outside California. Traveling for specialized care is a normal and well‑established part of our practice model. If surgery is recommended, our team helps patients plan appropriately, including timing, recovery expectations, and coordination with local physicians when needed.
Typical length of stay
Most patients should plan to remain in California for approximately one week following surgery. In select situations, a shorter stay may be appropriate—typically when:
The surgical case is not highly complex
The patient is traveling by car to an adjoining state
Postoperative planning supports this safely
Your specific plan will be discussed based on your clinical situation.
Deciding on Surgery
Procedures and Surgical Scope
Endometriosis can involve multiple organ systems and vary widely in severity and presentation. Surgical planning is individualized and based on careful review of prior records, imaging, and clinical history. During the consultation and follow‑up discussions, we will explain:
- Whether surgery is likely to be beneficial
- The anticipated scope of surgery
- What recovery may involve
- How care is coordinated before and after treatment
We will also be clear if surgery is not recommended or if alternative steps should be considered first. You can read more about our surgical approach and the various surgical procedures we provide when tailoring your care to you.
Helping you navigate the practical details
Insurance, Cost, and Financial Transparency
Care associated with the Lotus Endometriosis Institute is provided by Steven Vasilev, MD, PC, a California professional corporation. The Lotus Endometriosis Institute refers to the specialized clinical program and model of care developed by Dr. Vasilev and his team. All medical services, billing, and regulatory compliance are conducted through Steven Vasilev, MD, PC in accordance with California and applicable federal requirements.
Please review all of the following information bullets below or visit our billing and insurance page.
Out‑of‑Network Care
Steven Vasilev, MD, PC is out of network with all insurance plans and does not maintain ongoing contractual relationships with insurers. Patients are often advised by insurance call centers that out-of-network care is not covered or is automatically cost-prohibitive. Such guidance typically reflects standardized benefit scripts and may not distinguish between routine specialty services and highly specialized, quaternary-level care that is not widely available within insurance networks. As a result, initial insurer responses may not fully reflect how benefits are ultimately applied in complex or uncommon clinical situations.
Patient Advocacy Support
We work with a specialized, external patient advocacy partner to assist patients in understanding and, when appropriate, pursuing insurance-based options that may apply in complex cases. This can include formal review or dispute processes that are not typically visible during routine insurer calls. Coverage is never guaranteed, timelines vary, and transparency and realism are essential.
What Will This Actually Cost Me?
This is one of the most common concerns we hear — and one of the most important to address clearly.
In almost all cases, surgery is performed at an in-network hospital or facility. That means your expected out-of-pocket responsibility is typically limited to your in-network deductible, copay, and/or coinsurance, subject to your specific plan's benefits.
The biggest misconception we see: that choosing an in-network surgeon automatically means a lower bill. In reality, the key financial variable for most patients is their deductible and coinsurance — not whether a surgeon is listed as in-network. And choosing a less-experienced surgeon can end up costing far more in the long run.
A practical way to think about cost: Most insurance plans include some form of patient cost-sharing — a deductible, copay, and/or coinsurance. The exact amount depends on your plan's benefit design. When surgery is performed at an in-network facility, patient responsibility is often limited to in-network cost-sharing, subject to plan terms and applicable protections.
Our Approach: Minimizing Financial Toxicity
We recognize that chronic pelvic pain and complex endometriosis can already be financially exhausting. Missed work, repeated imaging, medications, emergency visits, and prior surgeries add up long before a patient reaches our door.
For the vast majority of patients, we do not require deposits or prepayment to begin care. When surgery is being considered, our team helps patients clarify the practical items that matter most: whether the planned hospital or facility is in network for your plan, what documentation is needed for scheduling, and what authorization requirements apply, if any.
A note about common models in this space: Some patients exploring complex endometriosis care encounter programs that require large cash payments up front — often tens of thousands of dollars — followed by an unassisted "superbill" submission process. Patients should understand that upfront cash payment to a surgeon does not automatically guarantee reimbursement, and reimbursement outcomes can vary widely depending on the plan.
Our model is very different. We focus on evidence-based care and clarity, and we aim to minimize administrative and financial burden wherever possible.
Payment Pathways & Cash-Pay Situations
In most cases, our team works directly with your insurance provider to secure a Single Case Agreement (SCA), GAP exception, or authorization — primarily when out-of-network benefits are available. Our team advocates on your behalf in many cases even without OON benefits, though securing an agreement is harder in those situations.
If you do not have out-of-network benefits — or if an agreement cannot be secured even after appeal — surgery may proceed on a pre-operative cash-pay basis.
In those situations, a personalized Good Faith Estimate (GFE) is provided, all professional fees are paid in full prior to surgery, and we do not balance bill patients after the fact. Third-party medical financing options may also be available.
Our goal is full financial clarity before surgery — never surprise billing afterward.
Health Sharing Plans
Certain health-sharing plans (such as Medi-Share) operate differently from traditional insurance. These plans may require up-front patient payment, submission of a Good Faith Estimate, and direct reimbursement requests made by the patient.
This structure is defined by the sharing entity — not by Lotus Endometriosis Institute or Steven Vasilev, MD, PC. Our team provides the documentation required by your sharing plan directly to you.
***Important note: This information is general and does not constitute legal, financial, or insurance advice. Coverage and patient responsibility depend on the specific plan and clinical circumstances.
What about Cash‑Pay?
We are intentionally cautious about encouraging large upfront cash payments.
In many cases, pursuing insurance-supported pathways may ultimately result in lower overall patient responsibility. For this reason, our team first evaluates all reasonable insurance options before recommending a cash-pay pathway.
All care — regardless of payment source — proceeds only within a clearly defined and reviewed financial structure.
Our goal is to help patients pursue medically appropriate care without unnecessary financial toxicity. Clinical recommendations are based on medical judgment and long-term outcomes — not on a patient’s ability or willingness to enter into any particular financial arrangement.
At the same time, care provided through Lotus Endometriosis Institute reflects a narrow, highly specialized level of expertise based on advanced surgical training, cumulative experience, and the complexity of cases managed. This level of care is not widely available within standard specialty practice or typical insurance networks.
Accordingly, all treatment is delivered within a transparent, predefined clinical and financial framework, reviewed in advance so patients can make fully informed decisions before proceeding.
What our patients are saying
Learning From Other Patients
Many patients who come to us share similar challenges—delayed diagnosis, incomplete treatment, or uncertainty about next steps. Patient stories are shared to provide perspective and insight into how others navigated care decisions, travel, and recovery.

Ready to Begin?
Next Steps
If you are considering care through the Lotus Endometriosis Institute, please review the Pre‑Consult Expectations and submit your records for preliminary review. If we believe we may be able to help, we will guide you through the next steps, beginning with an informational consultation. If we believe another approach would better serve you, we will tell you directly and help guide you toward the most appropriate next step.
Common Questions
Can I get a virtual second opinion for adenomyosis?
Yes, our team can offer a virtual, record-based second-opinion style consultation for suspected adenomyosis. Outside California, virtual communication is limited to education, records organization and preliminary review, not a formal diagnosis or treatment plan.
What questions should I ask an endometriosis specialist?
Ask which diagnoses they are considering and why, and what records or imaging would change your care plan. If surgery is on the table, ask about excision, confirming what was removed, care for affected organs, success for your goals, recovery, and follow-up.
Can mild symptoms still mean serious endometriosis?
Yes, mild or intermittent symptoms can still mean advanced endometriosis. How intense or frequent your symptoms are doesn’t reliably match how extensive or complex the disease is, and a normal scan doesn’t automatically rule endometriosis out.
Is it normal to feel like you’re making up endometriosis symptoms?
Yes, feeling like you’re making up endometriosis symptoms is incredibly common, especially when pelvic pain has been minimized or tests come back normal. Symptoms can be wide-ranging and sometimes seem unrelated, making self-doubt easier to fall into.


